Make your appointment or second opinion with Dana-Farber today to meet with an onsite specialist.

Adult Patients:877-442-3324

Pediatric Patients:888-733-4662

Make Appointment OnlineInternational Patients

Online second opinions

Can’t get to Boston? Explore our Online Second Opinion service to get expert advice from Dana-Farber oncologists.

Request a second opinion

Contact & Directions

Email Dana-Farber

Main Number617-632-3000

Toll-Free Number866-408-DFCI (3324)

Maps & DirectionsContact InformationSend us a Question or Comment

How to Help

Discover the ways to give and how to get involved to support Dana-Farber.

Learn More
Give now

  • How Dana-Farber Uses Email to Connect with Patients and Families

    Guidance for patients and clinicians on use of email

    1. If a clinician and a patient agree to communicate by electronic mail, they should be aware that:
      • Others besides the addressee may process messages during addressee's usual business hours, or during addressee's vacation or illness
      • Email can occasionally be sent to the wrong party
      • Email can be accessed from various locations
      • Information may be sent via email to other care providers
      • The Internet does not typically provide a secure media for transporting confidential information unless both parties are using encryption technologies.
      • Automatic forwarding of email is allowed within the and community. Messages can, however, be forwarded to another recipient at the sender's discretion.
    2. Clinical interactions conducted by email which a clinician believes should be part of the medical record should be stored in the patient's electronic or paper medical record.
    3. If the health information/treatment includes sensitive information, the patient and clinician should decide whether this information may be referenced in email, or should not be shared. Such information might include references to HIV status, substance abuse, sexually-transmitted diseases, sexual assault, abortion, domestic violence, or confidential details of treatment with a psychotherapist, psychologist or social worker.
    4. The category of transaction, e.g., status, appointment, should be in the subject line of a message so that clinicians can more easily sort and prioritize their emails.
    5. When possible, clinicians and patients may choose to use a Read Receipt in order to acknowledge that they have read the message that was sent.
  •   Email
  •   Print
  •   Share