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  • How Dana-Farber Uses Email to Connect with Patients and Families

    We ask patients to provide their email address when registering at Dana-Farber because we would like to send important information electronically. Email messages from Dana-Farber include:

    • E-Bulletin for Patients and Families, which delivers short, timely news and key information, approximately once a month
    • Occasional surveys about your experience as a patient
    • Emergency updates about unplanned events, weather-related closings, or delays
    • Registration and Billing information for insurance verification, account balance, and payment reminders

    To opt out of Dana-Farber email publications

    • Scroll down to the bottom of the email message and follow the instructions.
    • If you do not have a copy of the email message, send an unsubscribe request to with "Opt out of E-Newsletter" as your subject. Be sure to include your name and email address.

    Communication with your clinical team

    For adult patients, Dana-Farber Cancer Institute supports the use of Patient Gateway. This is a secure and convenient way to email your clinician or request routine appointments, prescriptions, and referral authorizations. Learn more and enroll in Patient Gateway.

    You can use regular email for occasional routine communication, but this does not provide the same level of security as Patient Gateway. Learn about the security advantages of Patient Gateway messages.

    Read information for patients who communicate with their doctors through email.

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