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Adult Patients:877-442-3324

Pediatric Patients:888-733-4662

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  • Medical Records

    Information for Patients

    The Health Information Services (HIS) department maintains your medical record. We are dedicated to keeping your health information confidential and secure in accordance with federal and state laws and regulations.

    As a patient, you have secure online access to much of your health information 24/7 using the Partners Patient Gateway. Visit www.patientgateway.org to enroll.

    If your child is a pediatric patient at Dana-Farber/Boston Children’s, you can enroll in MyChildren’s Patient Portal to securely view many portions of your child’s medical record online.

    To Request Documentation Contained in Your Medical Record

    To obtain a copy of your medical record, you must properly complete an Authorization form and submit it to HIS. The form includes instructions and is available in English and Spanish.

    You may submit your completed form to HIS using any of the following methods:

    • Fax your Authorization form to 617-405-4895.
    • Scan and email your completed Authorization form to correspondence_roi@dfci.harvard.edu.
    • Mail your Authorization to:
      Dana-Farber HIS Correspondence
      27 Drydock Avenue, 4th Floor
      Boston, MA 02210

      Please note: This location is not a medical practice and therefore is not accessible to patients.

    To complete an Authorization form in person at Dana-Farber, please visit the Medical Records desk on Yawkey 3 (Y3) across from the PMC Bridge. Please note: Medical Record Abstracts will be available for same day pick-up; all larger requests will be routed to the medical records department.

    Processing time varies depending on the type of request. Although certain information can take up to 30 days for processing, routine requests are usually prepared within seven business days.

    If you have questions about the processing time or status of your request, please call Medical Records directly at 617-481-0541.

    To Request Imaging Results

    To have a CD created that contains your Imaging results, fax your Authorization form to 617-632-1980 or visit the Medical Records desk on Y3 across from the PMC Bridge to complete an Authorization form.

    CDs may be available for same day pick-up in the Imaging Department. Processing time varies depending on the amount of information requested. Please call Imaging Services at 617-632-4444 for more information.

    Patients Requesting Verbal Communication Authorization

    Patients may complete a Verbal Authorization form which grants communication of their or their child’s protected health information, including information relating to care received, between their care team and individuals listed by the patient. Please complete this form and either return it to Access Management on Yawkey 2 (Y2) or fax to 617-632-2020.

    Privacy Questions?

    If you have questions about the privacy of your medical records, please call Dana-Farber's Privacy Officer at 617-632-6593 or email DFCIAskInfoSecurityandPrivacy@dfci.harvard.edu.

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  • Make an Appointment

    • For adults:
      877-442-3324 (877-442-DFCI)

    • Quick access:
      Appointments as soon as the next day for new adult patients


    • For children:
      888-733-4662 (888-PEDI-ONC)

    • Make Appointment Online
  • Disability Claims and FMLA

    • See Disability Claims and FMLA if you need help filing a claim for short- or long-term disability benefits from an insurance provider, or request leave from your work.