• Friends' Place

    Customer Service

    If you have questions about ordering products, call us at 617-632-2211 or email friendsplace@dfci.harvard.edu.

    Shipping rates

    Based on availability, most orders are shipped out within two business days of receipt. All are shipped within 14 days, unless there is a manufacturer backorder. Rush shipping can be accommodated.

    • FedEx Ground - $11
    • FedEx 2-Day - $24
    • FedEx Overnight - $34

    Product guarantee and return policy

    All sales are final on bathing suits, clearance items, compression garments, hairpieces, undergarments, and wigs. A credit to Friends' Place will be issued for all other returned items that are unused, clean, and accompanied by the original receipt within 30 days of purchase.

    Payment methods

    In store

    We accept cash, check, major credit cards (MC, Visa, AMEX, Discover), major insurances, gift certificates in Friends' Place store.

    By mail or fax

    To order by mail or fax, please download and print the order form.

    If you do not already have a PDF reader, you can download Adobe Acrobat reader for free.

    By fax

    Fax the order form to 617-632-2216 

    By mail

    Friends' Place
    Dana-Farber Cancer Institute
    450 Brookline Ave.
    Boston, MA 02115

    We gladly accept major credit cards (MC, Visa, AMEX, Discover), major insurances, or gift certificates by mail.

    By phone

    Orders may be placed by calling our store at 617-632-2211 Monday-Friday, 9 a.m. to 5 p.m. EST.

    Insurance billing

    Insurance generally covers the following items:

    • hair prostheses
    • post-surgical garments
    • prosthetic supplies
    • prosthetic bras
    • breast prostheses
    • compression garments

    In order to bill directly to your insurance, we will need a prescription from your physician and a copy of the front and back of your insurance card prior to or at the time of your appointment.

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