Friends Boutique
Customer Service
To contact us with a Customer Service question, call us at (617) 632-2211 or send e-mail to boutique@dfci.harvard.edu.
Shipping Rates
Based on availability most orders are shipped out within two business days of receipt. All are shipped within 14 days, unless there is a manufacturer backorder. Rush shipping can be accomodated.
- FedEx Ground – $11
- FedEx 2-Day – $24
- FedEx Overnight – $34
Product Guarantee and Return Policy
If for any reason you are dissatisfied with your purchase, we will assist you with an appropriate exchange or merchandise credit. Items need to be returned with the original receipt, tags attached and unworn. Please note that wigs/hairpieces need to be returned within 15 days with the tag attached and original packaging with original receipt for exchange or credit. If the tags have been removed or if your purchase is not in original condition and packaging, then it will be returned to you.
Payment Methods
In Store:
Cash, check, major credit cards (MC, Visa, AMEX, Discover), major insurances, gift certificates
By Fax
Enclose order form and fax to (617) 632-2216
Download Order Form:
To order by mail or fax, please download and print the order form. The order form is in Adobe Acrobat format.
Download Order Form (PDF)
If you do not already have a PDF reader, you may download Adobe Acrobat reader for free get it here
By Phone
Orders may be placed by calling our store at (617) 632-2211 Monday-Friday, 9 a.m. to 5 p.m. EST.
By Mail
Friends Boutique
Dana-Farber Cancer Institute
44 Binney Street
Boston, MA 02115We gladly accept major credit cards (MC, Visa, AMEX, Discover), major insurances, or gift certificates by mail.
Insurance Billing
Generally covers the following items:
- hair prostheses
- prosthetic bras
- post-surgical garment
- breast prostheses
- prosthetic supplies
- compression garment
In order to bill directly to your insurance, we will need a prescription from your physician and a copy of your insurance card, front and back, prior to or at the time of your appointment.
