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Adult Patient and Family Advisory Council (PFAC)

  • Eric Winder, MD, with a patient

    Since our inception in 1998, the Adult Patient and Family Advisory Council (PFAC) has served as a national model for healthcare institutions. By partnering with Dana-Farber/Brigham and Women's Cancer Center staff members regarding adult patient care, we help improve the patient experience and ensure patient- and family-centered care.

    What we do

    • Advocate for expanded patient and family support services, including the ability to book an appointment for the next day
    • Partner with hospital administration for increased staffing and improved scheduling, when needed
    • Implement better communication and service recovery, including Epic, our new shared electronic health and administrative record system
    • Improve infrastructure and physical spaces, including the design of our Yawkey Center for Cancer Care

    Get involved

    Do you want to share your voice and experience, guide the development of projects, and shape key decisions that affect the patient care and family experience at Dana-Farber? Contact us today.

    You do not need to be a member to provide your input, although new applicants are always welcome. Five to six key administrative staff members serve as voting members of the Councils. Other staff leaders are invited guests and routinely attend meetings.

    For more information about the Adult Patient and Family Advisory Council, including membership, please call 617-632-4319, or email or

    Apply to join the Adult Patient and Family Advisory Council

    Co-chairs, Adult Patient and Family Advisory Council (PFAC)

    Becky Sail 

    Becky Sail

    Diagnosed at 22 with a rare sarcoma, Sail underwent several years of treatment — including three major surgeries — and wanted to find a way to process her experience and give back. She brings to the council a background in communications and a steadfast commitment to helping other patients.

    Tony Serge 

    Tony Serge

    Serge is a seasoned senior executive with more than 40 years of experience in domestic and international markets. His business acumen is coupled with an intimate understanding of the Dana-Farber care experience as a long-term caregiver. He and his wife arrived at Dana-Farber seeking a second opinion and knew from their first interaction that they were in the right place.

    Learn about the Pediatric Patient and Family Advisory Council (PPFAC)