FAQ About Telehealth
What is telehealth?
Telehealth refers to the use of technology to deliver clinical health care and supportive services from a distance. With telehealth, providers and patients will be in two different places for the visit. Telehealth options may include phone and video visits,
or online communications. You may sometimes hear telehealth referred to as virtual visits.
Why are we utilizing telehealth now?
During the COVID-19 pandemic, we are using telehealth resources when medically appropriate. This helps keep our patients and providers safe by reducing the number of people gathering in our clinic spaces, thereby reducing the risk of infection spread.
Your care team will determine if your appointment is appropriate for a virtual visit.
What are some tips for preparing for your telehealth visit with your provider?
If your provider determines an upcoming appointment is appropriate for a virtual visit, a member of your care team will reach out to set this up. You will receive instructions on using the relevant technology.
Below are some helpful tips to help you prepare for a virtual video visit. Video visits can be done from a computer equipped with a web cam, from a smartphone, or from a tablet.
- In most cases, you will need to download a video software application. We will send you instructions for how to do this. Please download the application in advance of your appointment.
- Verify that you have reliable internet access.
- We recommend re-starting your computer shortly before your visit to maximize bandwidth.
- Choose a private location that is quiet and free of distractions. Consider using headphones with a microphone to enhance the audio of your visit.
- Have access to your telephone (either home phone or cell phone) and your provider's phone number in case you get disconnected or are unable to participate in the video visit.
As you would for an in-person visit, prepare your questions for your provider in advance, and have your medications with you. You may include family members and caregivers in your virtual visit by sharing the link (for a video visit) or phone number (for
a phone visit).
As always, we are committed to your privacy, so we work to ensure that all of our virtual visits are encrypted and fully comply with HIPAA security standards to protect your patient data.
Patient Gateway for Adult Patients
If you are not already signed up for our online patient portal, please take a few minutes to enroll in Partners Patient Gateway. Due to the COVID-19 health crisis, we may ask you to conduct certain appointments online, by phone, or via videoconference.
Some of these options require enrollment in Partners Patient Gateway.
In addition, Patient Gateway can help you keep in touch with your doctor's office online. Through Patient Gateway, you can send electronic messages directly to your doctor, view your test results and schedule appointments, refill your medications, and
more. To get started, visit Partners Patient Gateway, and click on "Enroll Now."