Appointments & Second Opinions

Four simple steps

Step 1: You start the process and are assigned your Included Health Clinician-Led Care Team

• You start by creating your online account
• You are assigned a personal care coordinator
• Your care coordinator asks you where to find your medical records

Step 2: Your Included Health care coordinator handles the details

• Your care coordinator collects your medical records from your local provider
• Your care coordinator delivers your records to one of Dana-Farber's medical oncology specialists

Step 3: One of our medical oncologists provides your second opinion

• One of our expert oncologists reviews your medical records and reports from existing tests
• One of our expert oncologists then provides a written second opinion on your diagnosis and treatment plan

Step 4: Your Included Health care coordinator follows up with you

• Your care coordinator answers questions you might have about your second opinion
• Your care coordinator can help you set up an in-person appointment at Dana-Farber

 

What to expect

After you create your account, click the green button on the patient dashboard, or call 800-941-9309 from 9:00 a.m. to 9:00 p.m. EST. If you are outside the United States, call +1-775-440-2559.

You will be prompted to provide your email address, basic patient information, locations of existing medical records, and questions about your diagnosis and/or treatment plan.

Your Included Health care coordinator collects all your medical records and matches the most appropriate Dana-Farber medical oncologist to review your case. Your care coordinator does all the research and legwork for you, using a secure system that protects your privacy.

Your Dana-Farber medical oncologist thoroughly reviews your medical records, diagnosis, and treatment plan and provides clear medical guidance in a written second opinion that will be provided to you and your local provider. 

See this example of a Dana-Farber online second opinion.

A member of your Included Health care team will call you within 24 hours after you receive your second opinion to answer any questions you may have.

Your care coordinator will stay in touch with you to help you understand your options so you can chart your path forward with ease and confidence. They can also assist you with scheduling an in-person appointment at Dana-Farber.