Dana-Farber Cancer Institute

Dana-Farber Patient Portals

Patient portals are secure online websites that allow you to access your health information and communicate with your care team. Dana-Farber’s primary portals are Patient Gateway (for adults) and MyChildren’s (for pediatric care). Some adult patients may also use MyBILH Chart for care at Beth Israel Deaconess Medical Center.

  • Patient Gateway — provided in partnership with Mass General Brigham (MGB)
  • MyChildren's — provided in partnership with Boston Children's Hospital (BCH)
  • MyBILH Chart — used when your Dana-Farber care includes services at Beth Israel Deaconess Medical Center (BIDMC), such as surgery
 

Patient Gateway

Your primary portal to update information, manage appointments, and view or pay bills.

go to patient gateway

 

MyChildren's

Access your child's health records, manage their appointments, and more.

go to MyChildren's

 

MyBILH Chart

Manage appointments, review visit instructions, view test results, and more.

go to MyBILH Chart

Connect Your MyChart Accounts

If you use more than one patient portal, you can connect them to get a streamlined view of your care across hospitals.

Link Your Patient Accounts

How to Enroll in Patient Gateway

Enroll today to start taking advantage of all that Patient Gateway has to offer. The easiest way to enroll in Patient Gateway is to request an activation code when you check in at Dana-Farber. We can send you this code by text or email. Once you have the code, you can enter it online and be guided through the enrollment process.

How to Enroll in Patient Gateway

Frequently Asked Questions

    What is patient portal?

    A patient portal is a secure online website or app that helps you manage your health care online. Depending on the portal, you may be able to view test results, request appointments, send non-urgent messages to your care team, pay bills, and update your information.

    Is a patient portal secure?

    Yes. Patient portals use security features to help keep your personal and health information private and secure. To help protect your account, use a strong password and do not share your login details with anyone.

    I'm an adult patient. Which portal should I use?

    As a Dana-Farber patient, you may receive care at Dana-Farber Cancer Institute, Beth Israel Deaconess Medical Center (BIDMC), or Brigham and Women's Hospital (BWH). The portal you use depends on where you received care:

    • Use Patient Gateway for care received at Dana-Farber or Brigham and Women's Hospital
    • Use MyBILH Chart if you received care at Beth Israel Deaconess Medical Center

    Adult Patients: When to Use Patient Gateway

    If you're an adult patient and unsure which portal to use, start with Patient Gateway. In Patient Gateway, you can:

    • View your lab and X-ray results online
    • Request appointments and prescription refills
    • Send non-urgent messages to your care team
    • View summaries from your visits
    • Update your allergies, health conditions, and current medications
    • Get reminders about upcoming appointments
    • View and pay bills online
    • See parts of your medical record
    • Find your COVID-19 and other vaccination records

    Adult Patients: When to Use MyBILH Chart

    Some Dana-Farber patients may also receive care at Beth Israel Deaconess Medical Center (BIDMC). If you receive care at BIDMC, use MyBILH Chart to:

    • View upcoming appointments 
    • See instructions from your visit
    • View your scan results
    • View and pay bills for care received at BIDMC

    Learn how to link your patient portal accounts.

    I'm a parent or guardian of a pediatric patient. Which portal should I use?

    If your child receives care at Dana-Farber/Boston Children's Cancer and Blood Disorders Center, you can use two patient portals: Patient Gateway and MyChildren's.

    Parents/Guardians: When to Use Patient Gateway

    • Update your contact information
    • Pay your bill for care at Dana-Farber
    • Update your insurance information for care at Dana-Farber's Jimmy Fund Clinic

    Parents/Guardians: When to Use MyChildren's

    • Update your contact information 
    • Request appointments
    • View your child's health information including notes from visits, lab results, and imaging results
    • Send non-urgent messages to your care team
    • Request prescription refills
    • Update your insurance information or pay your bill for care received at Boston Children's Hospital

    If your question is urgent and requires a same-day response, please call your doctor's office. Messages sent through MyChildren's are not reviewed on evenings or weekends, and responses may take up to two business days. For emergencies, call 911 or go to the nearest emergency room.

    Can I message my care team through the portal?

    Yes. You can use the patient portal to send secure messages for non-urgent questions. Do not use the portal for urgent medical issues or questions that need a fast answer.

    Responses to patient portal messages may take up to two business days. If your question requires a same-day response, please call your doctor's office. For emergencies, call 911 or go to the nearest emergency room.

    Can I give someone else access to my patient portal?

    Most patient portals let you share access with a parent, caregiver, family member, or another trusted person through proxy access.

    The steps vary by portal, and some may require additional forms or verification.

    Learn more about proxy access in each portal's FAQ:

    If you need help setting up proxy access, contact each portal's support team.

    What if I forget my username or password?

    Use the "Forgot login information?" link on the login page. 

    Who do I contact for technical help?

    Each patient portal has its own support team. Click the "Need help?" link on the login page for assistance.

    Can I connect patient portal accounts from different hospitals?

    Yes. If you use more than one patient portal, such as Patient Gateway, MyChildren's, or another hospital's MyChart portal, you can connect them for a more streamlined view of your care.

    Learn how to link your MyChart accounts.