Skip Navigation

Virtual Visits

  • woman sitting at a computer

  • A virtual visit, also called telehealth or telemedicine, lets you meet with your doctor or other health care provider by video from your home or another private location. If your care team determines you have an upcoming appointment that is appropriate for a virtual visit, we will help make sure that you have everything you need to meet with us — by phone, computer, smartphone, or tablet device.

    Health plans have expanded coverage for telehealth during the COVID-19 public health emergency. Coverage for these visits is similar to in-person visits: PCP referral and co-pay requirements may apply, depending on your specific health plan. However, some health plans are waiving copays, deductibles, and other out-of-pocket payments for patients during the COVID-19 public health emergency. Check with your health insurance provider to learn more.

    Dana-Farber financial counselors can also help with questions about your health insurance. Call 617-582-9820 or visit Dana-Farber's insurance and financial information webpage.

    Learn more about Dana-Farber virtual visits, including preparing for your virtual visit; setting up your computer, smartphone or tablet; billing for virtual visits, and more.