Last updated on April 5, 2020
Información para pacientes sobre el Coronavirus (COVID-19)
At Dana-Farber, your health and safety, along with the health and safety of our staff, are our top priorities. Despite the challenges to the entire healthcare community posed by COVID-19, Dana-Farber remains undeterred from our mission to provide expert,
compassionate care. We are still caring for current patients, accepting new patients, and providing second opinion consultations, although we cannot currently offer a "next-day appointment" option. Where medically appropriate, we
may ask you to conduct your appointment online, by phone, or via videoconference, or to reschedule an existing appointment. If you have questions about your appointment, please contact your care team.
Thank you for your support during this challenging time, and for entrusting your care to us.
What You Need to Know Before You Arrive
To ensure the safety of our patients and staff, we continue to monitor the impact of the coronavirus (COVID-19) pandemic, and to proactively ensure that our patients and workforce remain safe and protected. You will be asked about your recent travel history
and whether you are exhibiting symptoms of respiratory infection, including:
- Sore throat
- Shortness of breath
- Muscle aches
- Nasal congestion/runny nose
Patients and caregivers with questions or concerns, please contact your care team.
Our Revised Visitor Policy
In our ongoing effort to protect the health and safety of our patients and staff, no visitors will be able to accompany adult patients at Dana-Farber for the duration of this crisis.
We understand that this may be a difficult adjustment for our patients and their loved ones, and we don’t take this step lightly. However, it is a critically important measure to protect our patients and staff.
This change means:
- No visitors are allowed to accompany adult patients, with very limited exceptions for patients with significant physical or cognitive disabilities.
- Pediatric patients should be accompanied by only one adult parent or guardian.
- All people entering Dana-Farber will be screened for symptoms such as fever, cough, shortness of breath, nasal congestion, sore throat, body aches, or rash. Any pre-approved visitor with obvious signs of illness will be asked to kindly leave.
- If you have symptoms of a cold or flu (cough, fever, difficulty breathing, nasal congestion, rash, body aches, chills, or sore throat), please call your Dana-Farber doctor’s office before you come in.
- If you are in treatment, we want you to keep your scheduled appointment if you can safely do so. We have no plans to postpone appointments for patients who are actively being treated for cancer or related conditions.
- We know that loved ones are a vital part of the healing process. When possible, we encourage you to use your smartphone or other mobile device to stay in touch with your friends and loved ones during your visit.
New Waiting Area for Family and Friends
In light of our current no-visitor policy for adult patients, we now offer a free cellphone waiting lot where the person who drives you to your appointment can park or wait.
When you drive to Dana-Farber for an appointment, enter the Yawkey Center parking garage and go to level P1.
- On level P1, a member of our parking staff will make sure you have everything you need to safely get to your appointment, whether that means help getting to your check-in desk or an assistive device, such as a wheelchair.
- The person who drives you to your appointment will get printed directions to one of two nearby cellphone lots, where he or she can wait or park.
- Both waiting lots have robust cell service, and we encourage you to keep in touch by phone or a video-calling app. We know that loved ones are a vital part of the healing process, and we encourage them to electronically join the patient’s
appointment with the care team and/or provider, if they can. This can be a good way to participate in the visit, take notes for the patient, and ask questions.
Restrooms are located on level P1 of the parking garage and you can return at any time to use them after dropping off a patient. There are also restroom facilities at Target (1341 Boylston St.) and Star Market (1358 Boylston St.) in the
Nearby Takeout Food Options
- At 360 Longwood Ave., B.Good is open and available for takeout.
- Nearby grocery/takeout options include Target (1341 Boylston St.) and Star Market (1358 Boylston St.).
- Takeout options in the Fenway area include: Sweetgreen (132 Brookline Ave.), Chipotle (148 Brookline Ave.), and Yard House (126 Brookline Ave.).
If the weather is favorable, you may want to consider taking a walk along the nearby Riverway Park. Similarly, a limited number of outdoor benches are at
Joslin Park, located on Brookline Avenue across the
street from Dana-Farber's Yawkey Center for Cancer Care. There are also several suggested walking tours in the Longwood Medical Area that you may
find interesting. As always, be sure to practice social distancing when out in public and stay at least 6 feet away from others.
COVID-19 Frequently Asked Questions