Information for Patients
The Health Information Services (HIS) department maintains your medical record. We are dedicated to keeping your health information confidential and secure in accordance with federal and state laws and regulations.
As a patient, you have secure online access to much of your health information 24/7 using Patient Gateway. Visit www.patientgateway.org to enroll.
If your child is a pediatric patient at Dana-Farber/Boston Children’s, you can enroll in MyChildren's Patient Portal to securely view many portions of your child’s medical record online.
To Request Documentation Contained in Your Medical Record
You may submit your completed form to HIS using any of the following methods:
- Fax your Authorization form to 770-810-4161.
- Scan and email your completed Authorization form to firstname.lastname@example.org.
- Mail your Authorization to:
Health Information Services, OS229
Dana-Farber Cancer Institute
450 Brookline Avenue
Boston, MA 02215-5450
To complete an Authorization form in person at Dana-Farber, please visit the Medical Records desk on Yawkey 2 next to Central Registration. Please note: Medical Record Abstracts are usually available for same day pick-up; all larger requests will be routed to the medical records department.
Processing time varies depending on the type of request. Although certain information can take up to 30 days for processing, routine requests are usually prepared within fifteen business days.
If you have questions about the processing time or status of your request, please call Medical Records directly at 617-632-2955 and choose Option 1 after the prompt.
Requesting an Amendment to Your Medical Records
As a patient, you have the right to request an amendment to your medical record if you believe there is incorrect information you want amended, removed, or do not agree with. Please review the Dana-Farber Medical Record Amendment Instructions, and complete the Dana-Farber Request for Amendment form. Please submit your request to Dana-Farber Health Information Services by fax, email, or mail.
To Request Imaging Results
To have a CD created that contains your Imaging results, fax your Authorization form to 617-632-1980 or visit the Medical Records desk on Y2 across from Central Registration to complete an Authorization form.
CDs may be available for same day pick-up in the Imaging Department. Processing time varies depending on the amount of information requested. Please call Imaging Services at 617-632-3219 for more information.
Patients Requesting Verbal Communication Authorization
Patients may complete a Verbal Authorization form which grants communication of their or their child’s protected health information, including information relating to care received, between their care team and individuals listed by the patient. This form includes instructions and is available in English and Spanish. Please complete and either return it to the Medical Records Kiosk on Yawkey 3 or fax to 617-394-2647.
If you have questions about the privacy of your medical records, please visit our Privacy and Confidentiality webpage.