Pharmacy

What Insurance Plans Do You Accept?

We accept all major prescription insurance plans, including many national, federal, and Medicare plans that our patients may have from other states.

What Will My Medication Cost?

Copays, co-insurance, and deductibles vary by plan. Our pharmacy will process your prescription and provide you with detailed information about what you will owe, as well as offering access to our various financial assistance services.

What is a Specialty Medication?

A specialty medication is generally defined as a medication which requires a greater amount of patient care, is typically much more expensive, usually requires a specialty prior approval from your insurance, and is not available from most local retail pharmacies.

How Will I Receive My Medication?

Your prescription can be conveniently picked up at any of our 3 locations. For specialty medications, we will make arrangements to have the medication delivered to your home.

How Do I Contact the Pharmacy?

See our “Three Locations to Serve You” section for pharmacy hours of operation, phone numbers, and contact information.

What If I Have Questions After Hours?

If you are experiencing an emergency, please call 911. If you have any questions about your specialty medication order outside of our normal business hours, please call our Merrimack Valley location at 978-620-2075 and select the option to be connected to a pharmacist. Our pharmacists are on-call 24 hours a day, 7 days a week.

How Do I Refill My Medications?

For specialty medications, one of our Patient Care Coordinators will contact you to assist you in obtaining a timely refill on your medicine. However, if you have questions about your refill, have any changes in your insurance or medication order, or have begun any new medications, please contact our pharmacy directly so that we may assist you.

Can I Purchase Over-the-Counter Medications at the Pharmacy?

Currently, the pharmacy cannot sell over-the-Counter medications to patient without a prescription.