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Patient Communications

  • Dana-Farber employee talking on the phone

    Dana-Farber keeps in touch with  patients in many different ways. In this section, explore how Dana-Farber connects with patients through a variety of communications, including email, e-bulletins, phone reminders, and patient portals.

    How Dana-Farber Uses Email to Connect with Patients

    We ask patients to provide their email address when registering at Dana-Farber because we would like to send important information electronically.

    Email Use Guidelines

    Read information for patients who communicate with their doctors through email.

    Automated Appointment Reminders

    We may contact you by phone to remind you of the date and time of your next appointment, or to notify you if your appointment has to be cancelled or rescheduled.

    E-Bulletins for Patients and Families

    If you or a loved one is a patient at Dana-Farber, you may want to receive the E-Bulletin for Patients and Families, which sends occasional short, timely updates about Dana-Farber by email.